Relationship Manager - Phone Banking
ICICI Bank
Job Description
Relationship Manager - Phone Banking
The Relationship Manager is responsible for anchoring the banking solutions for the customers through a 360-degree approach. The role involves managing a portfolio of customers and ensuring service excellence while driving business growth.
Key Responsibilities:
Customer Engagement: Manage and strengthen relationships with a mapped portfolio of customers through phone banking channels.
360-Degree Banking: Provide end-to-end financial solutions, including Savings Accounts, Fixed Deposits, Insurance, and Loan products.
Revenue Generation: Achieve sales targets by cross-selling and up-selling relevant banking products to existing customers.
Portfolio Management: Analyse customer needs and offer personalized financial advice to increase the "wallet share" (total investment with the bank).
Service Excellence: Resolve customer queries and grievances promptly to ensure high levels of customer satisfaction (NPS).
Compliance: Ensure all transactions and interactions adhere to the bank’s internal policies and RBI regulatory guidelines.
Additional Information
Specific Form Selections
Department: Select "Sales / Business Development" or "Customer Service".
Company Type: Private Sector Bank.
Role Category: "Sales / Relationship Management" or "Retail Banking".
Education: Since BCS is not available, select "Graduation". For a Relationship Manager role, any graduation degree is usually accepted as long as you have the required experience.
Skills (Keywords): Relationship Management, Cross-selling, Retail Banking, Financial Services, Portfolio Management, Customer Acquisition, Communication Skills, Banking Products.
Short Description About Company
ICICI Bank is a leader in the Indian private banking sector, offering a diverse range of financial products. The Phone Banking unit is a critical touchpoint for customers, combining technology with personalized service to deliver seamless banking experiences across India.
About ICICI Bank
No description available.
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